J&T Express CDC Bayam Gucil 304 (KTN304), Kota Bahru, Kelantan - J&T Express Shop & Service Point

Dapur Cik Kiah - 2022-03-30

point, parcel inbound on the morning, till evening the tracking system showing parcel is "On Hold" at the drop point. The next day, the parcel still shows "On Hold" in the tracking system until the afternoon. Try to call drop point to find out the delivery status if they cannot deliver, we can arrange for the self-collection, but no one is bothering to answer the call, no sure are they have the customer service desk set up to attend to those incoming call. Now, 2nd day's parcel is still "On Hold" in the drop point. What kind of working attitude for this drop point staff, no sense of responsibility. For the top management if you really care about your business please reconsider this drop point service attitude, this will affect your Company's revenue and image

Justsobirin - 2022-06-12

Worst courier service. Held my item few days, went to pickup only to scan qr code and wait for them to deliver at home. Staff is very unfriendly, wont open door. Neighboor J&T have better customer service & PR(jnt604 if not mistaken) would curse everytime my item comes through here

Nur Adila Binti Azman - 2022-06-07

Item was on hold at this place for two days. I decided to go there to pick up as my goods must be kept in refrigerator as soon as possible. Service was okay.. However, the management should do better arrangement for the delivery.

Hanisah Zainal Abidin - 2022-05-12

Parcel delay at CDC guchil bayam. I already submit complaint but I don't have any respond from jnt. I called multiple time, they didn't answer and I swear to god, I'm very disappointed with jnt services. I even go to the hub to pick up after 12 days at that hub. They just told me to scan qr code, leave and wait for the call from them.

Zulhisham Mohmad - 2020-12-09

With regards to the kelantan branch. They don't bother to call when making deliveries. Once even put status as item delivered altho still not delivered. Called the local branch but not picking up. Update: managed to call the courier and get the package the next day. Reason given was wrong/unclear address. But the address was correct and printed well so not sure how this happened to the courier.