GDex Cheras, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur - GDEX Shop & Service Point

Imran Adnan - 2022-07-23

Worst experience dealing with a delivery company. This Fahmi guy who was supposed to deliver my parcel just refused to pick up my calls. His MO was just “if i called you didn’t answer, I wont pick up your calls and just say your item undelivered”.

Kai _x - 2021-05-21

When I call to ask why my item was undelivered, they say the delivery guys have come and call me twice but the fact I never receive their call for both day. They insist that they won't deliver to me again and ask me to pick up from office. Fine, after I pick up my parcel then I receive a call from another staff asking whether I'll be home tommorow they're going to deliver the parcel! Terrible experience with them

Airsoya Gulamerah - 2020-06-10

Had item posted , picked up on same day and kept at PJ branch few days. not delivered over the wkend, unfortunately monday was public holiday. finally tracking updated arrived at local branch. online tracking wasnt updated whether parcel was out for delivery. i kept calling the customer service, they were very polite and helpful. understood that nothing much they can do except for notifying the branch to inform and deliver the item. thats the good thing. the downside is, if item still in PJ or local branch, u cant collect the item urself. customer service had to notify them to inform/contact u first regarding the delivery then only u can pick up urself. may not be convenient as sometimes we wont be at home at unexpected times. despite not updated online, my parcel arrived shortly, by part time gdex staff. parcel received in best condition. overall, service is good and acceptable. thank you so much !

Shanlin Foo - 2019-12-28

SINCE WHEN YOUR DELIVERY STYLE CHANGE FROM RINGING THE DOOR BELL TO CALLING THE RECEIVER?! Assuming someone is now home when nobody answer your call?! How can you expect your customer to be 24/7 on phone? please notify your delivery team to walk down and ring the door bell next time. Stop wasting our time.

Gugan K - 2019-05-26

Friendly staff. Located at a busy business area, so findi g a parking space may be of challenge. Otherwise, staff are courteous and has high sense of attentiveness and customer centric. You'll get your courier needs addressed swiftly.