Nur Ashikin - 2020-02-05
Rude and unprofessional!! Ordered something from Lazada but had to collect it myself. I called them and asked the reason for having to pay for the delivery and shipping but have to pick up at gdex centre. The female staff said to me "ok kalau taknak datang ambik kita send return request dekat Lazada so nanti Lazada pulangkan balik duit." She even hung up the phone while I was talking. Please la train your staff and check call records. Tengok your staff layan customer macam mana. If they can't handle customer complaints, don't put them at the customer service desk! Or don't even hire them.